Refund Policy
Last updated: July 4, 2026. This English-language policy applies to users in the United States and forms part of our Terms of Service.
1. Digital nature of the product
Credits and the analyses they unlock are digital products delivered instantly. As a general rule, once a credit has been consumed to produce a result, that purchase is final and non-refundable, because the service has been fully rendered. By purchasing, you consent to immediate delivery of digital goods.
2. You only pay for real analyses
A credit is charged only when a real analysis runs (real audio/video with a detectable signal). If there is no usable signal, EquiMind returns a free reference simulation and no credit is charged. This design minimizes billing disputes.
3. When we DO issue a refund
- Verifiable technical failure: a credit was charged but, due to a fault on our side, no result was delivered. We will restore the credit or refund it at our discretion.
- Duplicate or erroneous charge by the payment processor.
- Any case where a refund is required by applicable federal or state law.
4. Unused credits
Unused credit balances may be refunded within fourteen (14) days of purchase, provided none of the credits in that purchase have been consumed. After 14 days, or once any credit from the purchase has been used, unused credits are non-refundable but remain available in your account.
5. No general cooling-off period for online digital goods
U.S. federal and state "cooling-off" rules generally apply to certain in-person or door-to-door sales and do not apply to online digital content that has been accessed or consumed. Except as stated in this policy or required by law, all sales of consumed credits are final. This policy is disclosed to you before purchase, as required by applicable state law (including, for California residents, Cal. Civ. Code §1723).
6. How to request a refund
Email [support@equimind.app] within the applicable window with your account email, the date, and the transaction/receipt reference. We aim to respond within 10 business days. Approved refunds are returned to the original payment method via Stripe.
7. Chargebacks
Please contact us before opening a chargeback so we can resolve the issue directly and quickly.